Support Contact Info
Hunt Electronic USA, Inc.
Hours: Monday – Friday, 9:00AM to 5:30PM PST
Telephone: 1-888-993-HUNT(4868)
Email: techsupport@huntcctv.com
What is the default password for your NVR's/DVR's/Cameras?
NVR/DVR on firmware version 3.4.75 and below: 12345 or admin12345
NVR/DVR on firmware version 3.4.88 and above: nvr12345
313 series cameras and below: 12345 or admin12345
32X series cameras and above: nvr12345
If none of these passwords work for you it is likely that your unit(s) have been previously activated and you will need to perform a password reset for each device individually. Please contact techsupport@huntcctv.com for assistance.
Where do I find a user manual for one of your products if it is not available on the product page?
Due to the size of the detailed manual of most newer model DVR’s and NVR’s, we are only able to post the quick guide on the product page. If you need the detailed manual, please call or email us with your model number and we will email you a link to download the detailed manual. Thank you for your understanding.
How do I restore my camera(s) to factory default settings?
Assuming the camera has a physical reset button… with the camera connected/powered, depress-hold the reset button for 15 seconds. Do not release the reset button, yet.
With the reset button still depressed, remove power from the camera. Do not release the reset button, yet.
With the reset button still depressed, wait 15 seconds and then reapply power to the camera. Do not release the reset button, yet.
Wait another 15 seconds after camera is powered, NOW you can release the reset button.
Camera should be reset to default settings.
If my IP cameras are connected to a Lan-based PoE switch, I can login to them directly using Internet Explorer. How can I directly access the IP cameras if they are connected to the recorders embedded PoE switch?
In order to login to IP cameras connected directly to the recorders embedded PoE switch, the switches Virtual Hosting feature must be enabled.
Login to the recorder in Internet Explorer.
Click the Configuration tab.
Network / Advances Settings / Other – Enable Virtual Host
Once the switch is virtually hosting the cameras, you can login to the cameras directly using the link provided…
Click the Configuration tab.
System / Camera Management / Link to camera in the connect column.
My HAC318 series TVI camera won't switch output.
The 4-in-1 switch only works if the camera is in 8MP 15FPS resolution setting. which is the default from factory. if it is changed for any reason, you can access the OSD using a hunt dvr by going to the PTZ menu of the selected camera and pressing the menu button. you can maneuver the menu with the arrows button and iris + is the enter key.
What is the maximum cable run for a TVI system?
Maximum is 1200′.
My PTZ camera functions as designed during daylight hours, but at night, (when it switches to IR mode) the display ‘fritzes’ out and goes black all night. The display only comes back once there is sufficient white-light to bring the camera back out of IR mode. Why?
This behavior is indicative of a camera that isn’t getting power sufficient to fully enable the IR function(s) etc. – – Check the power supply for required specs / possible power deficiency.
How many simultaneous connections are permitted, per camera?
(2) Mainstream – (3) Substream
When using the CMS software, my computers CPU is ‘pegged’ out at 97%. Why?
If using CMS version older than v2.6.0.50, download and install v2.6.0.50.
URL provided below…
https://www.dropbox.com/sh/ssxbkhhvgawe4wx/AADtdtjsfV9-6uVzWUI-au4Fa?dl=0
And/or disable hardware acceleration.
I’ve configured my system to send out email notification when motion is detected. I’m not getting any email notifications. Why?
There are several reasons why email notification upon moton detection might not function as designed.
– Make sure that the recorder is correctly configured for IP/internet connectivity.
– Make sure that the sending email account is gmail.
– Make sure that the sending and receiving email accounts are not the same.
– Make sure that the system is actually ‘recording upon motion detection’ and that the Linkage Method is set to Send Email.
Can you have the recorder send a text instead of an email?
Not natively. But it may still be possible. See below…
http://www.wikihow.com/Send-a-Text-from-Email
The HNR31P-series recorder will not export the VS Player when specifically directed to, instead, it’ll export a ‘Player.zip’ file that contains only a Readme.txt file that reads “You can get the player on the disk.” Why?
The HNR31P-series recorder lacks the internal resources to host the VS Player export feature. Download the VSPlayer from www.huntcctv.com. URL provided below…
https://huntcctv.com/wp-content/uploads/2017/06/VSPlayer-V7.1.2-for-Windows.rar
I upgraded the firmware on my recorder, now the Login screen reflects a lot of garbage characters. Why?
On the rare occasion, a recorder might exhibit this behavior immediately following a firmware upgrade.
Ignore the garbage characters… Just keep clicking the [OK] button. The recorder will eventually allow access.
Once into the recorders menu system, Main Menu / Maintenance / Default / Factory Default the recorder.
A Factory default of the unit will resolve this problem..
I exported some video but there are green squares over the motion-captured video. Why?
‘Dynamic Analysis for Motion’ was left enabled on the camera/recorder.
Login to the unit / Event – Basic – Disable Dynamic Analysis For Motion Detection
Local / Live View Parameters – Enable Rules
I’m trying to enable the Guarding Vision service on my recorder but I can’t seem to get it to come Online. Why?
Guarding Vision requires consistent access to DNS server(s).
Recommend adjusting the recorders’ network settings to include the following DNS servers…
Preferred DNS = 4.2.2.1 instead of default gateway
Alternate DNS = 8.8.8.8
‘Soft’ Reboot the recorder.
If enabled, Guarding Vision service should now come online.
I’m trying to use Internet Explorer to download video from the recorder but the local file system doesn’t get created, no files are downloaded. Why?
Run your Internet Explorer session ‘As Administrator’ (right-click the Internet Explorer icon and select ‘Run As Administrator’). This should resolve the issue.
What is the absolute bare-minimum recommended upload-speed?
10Mbps
When remotely attempting to adjust the motion sensitivity in I.E., I get Parameter Error. Why?
Likely it’s a glitch in the browser. Remove/reinstall the Web Browser Plug-in or Adjust motion sensitivity locally.
I exported a video file that should contain Audio but I can’t hear anything on playback. Why?
In order to hear the audio, you’ll need to play the video in the VSPlayer. [VLC Player will not play the embedded audio, for example.] URL to download VSPlayer provided below…
https://huntcctv.com/wp-content/uploads/2017/06/VSPlayer-V7.1.2-for-Windows.rar
How do I remove a recorder from the Cloud P2P service / Guarding Vision server?
Send e-mail to Techsupport@huntcctv.com containing…
– Reason for request
– Contact Name, Company, Telephone Number
– Recorder Model Number
– Recorder Serial Number
Requests to remove recorder(s) from the Cloud P2P service a/ Guarding Vision server will not be processed without ALL of the above information.
On my PC, only the upper-left corner of video is visible on playback. Why?
Is dual-display desktop PC configuration?
Both displays connected to the same video adapter? … One display connected to DVI and the other to VGA?
Yes/Yes? – There’s the problem.
In the Guarding Expert app for the mobile devices, how do I see more than 32 cameras?
You will need to create another ‘View’ for cameras 33 – ##, etc.
When I access my recorder in a browser on my PC, the browser is asking to install the web plug-in. Why?
Answer: The web plug-in is required for a browser to provide full functionality.
Make sure the browser running on your PC is ‘Internet Explorer’.
If accessing the recorder via www.guardingvision.com, when clicking on the public IP/Port number, again, make sure that the browser that is in use is Internet Explorer.
If you are certain that the web plug-in has already been installed, yet you are still being prompted to install the plug-in, click [cancel] and proceed w/ the login… effectively ignoring the web plug-in prompt.
[N O T E: If accessing the recorder on a Mac, you’ll need to manually download and install the ‘Mac Browser Plug-in’ into Safari. URL provided below…
https://huntcctv.com/wp-content/uploads/2017/06/WebVideoPlugin-v3.0.6.12.zip]
When I attempt to login to the recorder via the web over port, it brings up the login prompt for a camera instead. It’s like I’m logging directly into the camera and instead of the recorder. Why?
More than likely, the HTTP port has been hijacked by the camera. Change the recorder (or camera) HTTP port to another value.
I’ve configured my system to send out email notification when motion is detected. I’m not getting any email notifications. Why?
There are several reasons why email notification upon motion detection might not function as designed.
– Make sure that the recorder is correctly configured for IP/internet connectivity.
– Make sure that the sending email account is gmail.
– Make sure that the sending and receiving email accounts are not the same.
– Make sure that the system is actually ‘recording upon motion detection’ and that the Linkage Method is set to Send Email.
How do I configure my TVI camera to output PAL from NTSC/ NTSC from PAL if it doesn't have an OSD menu?
Select on the camera from the live view screen and bring up the PTZ controls.
Select “General” and next to the “Call Preset” button type:
90 for NTSC
91 for PAL
then click the “Call Preset” button and your mode will change